This is a translation for your convenience. If it differs from the Dutch version, the Dutch version prevails.
1. Who is responsible?
Odin Europe BV (Collisa), Breerijt 21, 2440 Geel, Belgium, company number BE 0504.975.466. Questions about privacy can be sent to [email protected].
2. Which data, why and for how long
| Purpose | Data | Legal basis | Retention |
|---|---|---|---|
| Answering your question (form, WhatsApp, email, phone) | name, company, phone, email, your message, and the site, link or campaign that brought you to collisa.be | steps prior to a contract / legitimate interest | 2 years after the last contact without an assignment |
| Scheduling an appointment | name, email, time | steps prior to a contract | up to 1 year after the appointment |
| Carrying out an assignment or Care plan | contact details, project information, access to your systems | performance of a contract | duration of the collaboration + 5 years |
| Invoicing and accounting | company name, address, VAT number, invoices | legal obligation | 10 years |
| Keeping the website secure | IP address, browser, time (server logs) | legitimate interest | 30 days |
If I process personal data of your customers for your project, for example in a customer portal or planning tool, I am the processor and you are the controller. We record that in the data processing agreement that is part of my general terms.
3. Who receives your data?
Only parties needed to help you:
- hosting of collisa.be and client projects, in the EU
- server management for collisa.be and client projects
- sending and receiving email
- error monitoring for collisa.be and client projects, with error data stored in the EU
- scheduling appointments: Notion Calendar (Notion Labs, United States, transfer based on the European Commission's standard contractual clauses), only if you book a slot yourself
- WhatsApp (Meta), only if you contact me through WhatsApp yourself
- my accountant, for invoicing
Some services process data outside the European Economic Area. That only happens with appropriate safeguards, such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.
4. Cookies
Collisa.be only uses cookies needed for the site to work, such as the security of the contact form, and no tracking or advertising cookies. Your choice of light or dark theme is stored in your browser, not in a cookie. If a tool that does place cookies is added later, I will ask for your consent first.
5. Your rights
You can always ask to access, correct or erase your data, restrict its processing, receive it in a portable format or object to its processing. Email [email protected]; you will receive an answer within 1 month.
Not satisfied? You can lodge a complaint with the Belgian Data Protection Authority (opens in a new tab), Rue de la Presse 35, 1000 Brussels, [email protected].
6. Changes
This statement may change. The version on collisa.be is always the one that applies.